KARACHI: “The Federal Tax Ombudsman (FTO) has achieved unprecedented success in 2024, maintaining an impressive 95.6% resolution rate after disposing of a record-breaking 12,914 complaints”. This was stated by Faiz Elahi Memon, Advisor Incharge FTO along with other advisors including Gul Rehman, Badruddin Qureshi and Majid Yousfani at a press briefing held at FTO regional office, Karachi. He said that the FTO office successfully disposed of 12,914 complaints out of total 13,506 complaints received in 2024, adding that around Rs 22 billion tax refunds were released by the FBR on the FTO recommendations. Moreover, he said that the South Region, encompassing Karachi, Hyderabad, and Sukkur, emerged as a significant hub of activity with 2,477 total complaints. Karachi led with 1,989 cases, followed by Hyderabad with 335 and Sukkur with 153. “This surge in complaints is largely attributed to an extensive public awareness campaign, featuring 78 Outreach Awareness Sessions conducted throughout these regions,” he informed. A notable victory for consumers came when the FTO facilitated Rs 48 million in refunds to 800 vehicle owners who had been overcharged on sales tax by Pak Suzuki Motor Company Limited. The refunds were issued after…