Law: Federal Tax Ombudsman Ordinance, 2000

Section: 10(1)

FINDINGSThe above-mentioned complaint was filed under Section 10(1) of the Federal Tax Ombudsman Ordinance, 2000 (FTO Ordinance) against issuance of incorrect tax deduction certificate by M/S. Wateen Telecom Ltd.2. Statedly, the complainant is a salaried person and filer and using M/S. Wateen Telecom Ltd internet since last many years. He receives every year tax deduction certificate from M/S. Wateen Telecom Ltd. according to the Income Tax Ordinance, 2001 which is 15% of the whole amount he paid to the M/S. Wateen Telecom Ltd. But this year M/S. Wateen Telecom Ltd are failed to provide him income tax certificate as per his payment deposited to the company i.e. M/S. Wateen Telecom Ltd. The complainant has approached the FBR/department for redressal of his grievance but all in vain. He needs the correct tax deduction certificate to file his tax return, hence this complaint.3. The complaint was sent for comments to the Secretary, Revenue Division, Islamabad in terms of section 10(4) of the F TOOrdinance read with section 9(1) of the Federal OmbudsmenInstitutional Reforms Act, 2013. In response thereto, the Commissioner-IR, Zone-V RTO, Lahore vide letter dated16.10.2024 submitted parawise comments. It has been contended that FBR has no detail of the usage of internet and billing information of the taxpayer. It is prayed that there is no malafide intention involved on the part of the department so complaint be filed.4. During the course of hearing, both complainant and DR reiterated the stance taken in complaint and parawise comments respectively. Complainant stated that M/S. Wateen Telecom Ltd, company usually provides a 15% tax deduction certificate annually, but this year company did not provide tax deduction certificate according to previous years. He provides copies of correspondence with company which is reproduced hereunder: - A.A. Hope this email finds you well. I have been a Wateen user for the last many years. My Wateen ids are "104040 and 106275" I am a filer and have to submitNajam Amin Aug 22, 2024, 5:27 PM to CustomerKindly read carefully my email and consider attached files which are being issued me last year by your office from july 2022 to june…

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